Can I change my preferences?

Yes, as often as you like. You can change frequency of deliveries, prices and mixes - from white to red, to a mix of both - and back again. Just email or call us.

Am I under any obligation?

No. There are no contracts or fees. You can cancel your European Wine Store Boutique Box at any time - just let us know. We are very flexible - you can even skip a delivery if going away on holidays.

Are there freight costs?

No. Your European Wine Store Boutique Box is delivered free Australia-wide.

Returns & Refunds Policy

Name: Cloudwine Cellars
Address: 317 Clarendon Street, South Melbourne, Victoria 3205
Telephone: 03 9699 6700

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Returns & Refunds Policy

In the very unlikely event you are unhappy for any reason, we offer a 100% money back guarantee. We will replace or refund your money, whatever you choose.

Requirements

All we ask is that the goods still be in a saleable condition, in original packaging and are not damaged. The refund is for the item only and does not include freight charges.

We do not take any responsibility for items lost in transit and recommend you consider insuring the return shipment.

Changes to this policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy through an announcement on the site.

Contact information

If you have any questions about this policy or about this website, please feel free to contact the site administrator on 03 9699 6700.

Returns & Refunds Policy

In the very unlikely event you are unhappy for any reason, we offer a 100% money back guarantee. We will replace or refund your money, whatever you choose.

Special Wine Offers